Dashboard

Community Overview Dashboard

Fuel Cycle enables our customers to see community behavior quickly after logging into the platform.

Sections

When a user logs in to Admin, they have access to primary actions and current information for the community. There are now four distinct sections:

  • Quick Actions
  • Member Trends
  • Community Statistics
  • Currently Published Activities

Quick Actions

You can now quickly jump to the primary activities you complete in the community.

The primary actions are:

  • Manage Activities: When you select this button, you will be directed to the Activities landing page where you can create a new activity or manage existing activities.
  • Launch SurveyGizmo (if enabled): When you select this button, a new tab will be open to your SurveyGizmo account.
  • Launch Qualtrics (if enabled): When you select this button, a new tab will be open to your Qualtrics account.
  • Manage Campaigns: When you select this button, you will be directed to the Campaigns landing page where you can create a new campaign or manage existing campaigns.
  • Manage Members: When you select this button, you will be directed to the Members landing page where you can create a new member, a member export and member participation export.

Current Total Members

When viewing the current total members tile, you will see the current number of total members (Active plus Inactive), so you get a real-time view of the community size. This feature is not affected by any date filters and instead represents the current daily snapshot of members.

Current Active Rate

When viewing the current active rate tile, you will see the current active rate (Active Members divided by Total Members), so you get a real-time view into the active rate. This feature is not affected by any date filters and instead represents the current daily snapshot of members.

Total Members Over Time

If you want to understand community membership trends, community membership over time is shown in a chart so you can make decisions and gain insights regarding member management.

Total members includes both active and inactive members. This chart allows you to view the daily totals over a specific period of time. You can export the chart as an image (PNG, JPEG, SVG), PDF, CSV or Excel file by clicking the hamburger menu in the upper right of the chart.

Activity Rate Over Time

If you want to understand activity rates, you can view the community activity rate over time so you can make decisions regarding member retention and rewards.

Active Rate is determined by dividing the total number of active members by total members based on a daily snapshot of community data. This chart allows you to see the active rate over a specific period of time. You can export the chart as an image (PNG, JPEG, SVG), PDF, CSV or Excel file by clicking the hamburger menu in the upper right of the chart.

Date Picker for Total Members and Activity Rate Over Time

Active Rate and Total Members over Time are closely related trends. When you filter by date,you have a set of customizable date options that allow you to view data in a set of unique time periods.

The default state is past 30 days by day. You are also able to customize the date range or choose from the following by day, week, or month:

  • Past 7 Days
  • Past 30 Days
  • Past 90 Days
  • Past 180 Days
  • Past 365 Days
  • All time
  • Custom Range

When any time period other than day is selected, an average of the database snapshots for that time period will be displayed.

All time is defined as “from the first day a member joined the community.”

Community Statistics

Community Statistics Date Filter

When you select the date filter, you are able to customize the date range so you can view results in a time-frame of your choosing. The default state is the past 30 days. You are also able to choose from the following date filters:

  • Past 24 hours
  • Past 7 days
  • Past 30 days (default)
  • Past year
  • All time
  • Custom Range

Average Total Members

This number is determined by dividing Total Members by Number of Days selected in the date filter. Total members are double opt-in members. Test Members are excluded from this and all calculations. This section is greyed out when 24 hour time period is selected. The percentage below represents the change relative to the previous period.

New Members

Total number of double opt-in members that have signed up during the time period selected. The percentage below represents the change relative to the previous period.

Total Logins

Total logins to the community for the time period selected. The percentage below represents the change relative to the previous period.

Average Participation Rate

Avg. Participation Rate is determined by dividing unique participating users by unique user sessions for the time period specified. Participation includes performing any action other than viewing, including likes, comments, file uploads, surveys taken, and forums posted.

Survey Completes

Total number of survey completes for the time period specified. The percentage below represents the change relative to the previous period.

Member Comments

Total number of comments for the time period specified. The percentage below represents the change relative to the previous period.

Files Uploaded

Total number of files uploaded for the time period. The percentage below represents the change relative to the previous period.

Forum Posts

Total number of forum posts for the time period. The percentage below represents the change relative to the previous period.

Currently Published Activities

Overview of what’s happening in the community across all currently published activities. This list includes the following details:

  • Date Published
  • Activity Name
  • Category
  • Completes (Survey Completes)
  • Comments
  • Uploads
  • Views

 

Updated on December 12, 2019

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