1. Home
  2. Activities
  3. Live Chats
  4. How to Create the Live Chat Survey Report in Qualtrics
  1. Home
  2. Surveys
  3. Qualtrics
  4. How to Create the Live Chat Survey Report in Qualtrics

How to Create the Live Chat Survey Report in Qualtrics

Live Chat surveys are one-question surveys that display to members during a live chat. Mod and client users will see the real-time results of the survey during the live chat.

To create a Live Chat survey, create a one-question survey in Qualtrics including the successful redirect at the end of the survey and importing the survey.

Once the survey is imported, return to Qualtrics to create a report that will display to mods/clients during the live chat. This will show the results to mods/clients as users take the survey.

In Qualtrics, find the survey you just imported and click on “Reports.”

Within “Reports,” click on the “Reports” tab on the left and then click on the “Create Report” as shown below.

Go to “From Results Report” and select “Default Report” as a source and type in your custom name in the “Report Name” field. Click on the create button!

 

Click on the “Manage Report” button (which is on the left, next to the PDF symbol) and then select “Public Report Available.” Press save and then a link will be generated. Copy the link after the link is generated in the field.

Go back to the Fuel Cycle platform and go to “Surveys” on the left hand panel. Find the survey that you previously imported and click on “Add” in the Report Column. Copy and paste the link of the survey report that you copied from Qualtrics and click save.

Test your live chat with the poll step and ensure that the report is properly showing for the mod and client view!

Updated on June 10, 2020

Was this article helpful?

Related Articles